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Privacy And Cookies Policy

  1. WHO WE ARE. We are Kamlaonline.com, and Diseño Textil, Tucha Channa S.L SIF B66143462 and we process your personal data as joint controllers. This means that we are jointly responsible for how we process and protect your data.
  2. WHAT WE USE YOUR DATA FOR. We will use your data (collected online or in person), among other purposes, to manage your registration as a user, to manage your purchases of products or services, to respond to your queries, and, if you wish, to send you our customized communications.
  3. WHY WE USE YOUR DATA. We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.
  4. YOUR RIGHTS. You have the right to access, rectify your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to transferring your data, as explained in depth below

We encourage you to read our full Privacy and Cookies Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.

BEFORE YOU START …

  • We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data:
    • We permanently make available for you all the information included in this Privacy and Cookies Policy, that you can check when you consider appropriate
    • You will also find further information on how we use your data as you interact with us.
  • These are some terms we regularly use in this Privacy and Cookies Policy:
    • When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:
      • Our Website, www.Kamlaonline.com
      • In person,in our Kamla Store at C/Santana 18, CP08002, Barcelona,Spain
  • WHO IS THE CONTROLLER OF YOUR DATA?

Your data controllers are: www.kamlaonline.com

By continuing to browse our site, you consent to us for placing cookies on your computer (unless you have chosen to disable them via your browser). This Privacy Policy explains how KamlaOnline, collect, store and use your personal data when you browse and use the 'Website, and when you provide us with your personal data. Please read this Privacy Policy carefully. By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website. We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the General Data Protection Regulation which is a European-wide.It places greater obligations on how organisations handle personal data. What information might be held about me?

Information that you have provided to us including but not limited to when you:
  • Purchase products through the Website, over the phone.
  • Sign up to marketing/newsletters including email .
  • Information you provide , when you report a problem remains with the website.
  • Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
  • If you contact us for any reason, we may keep a record of that correspondence.

Information we request and hold includes but is not limited to the following:
  • Your name, age, date of birth and sex
  • Billing and delivery postal addresses
  • Phone Numbers
  • Email addresses
  • Usernames and passwords
  • Payment card details
  • Your customer queries
We, or third-party data processors who act on our behalf, may use the personal data you provide us in the following manner:
  • To monitor and improve the services and the Website.
  • To manage your marketing preferences.
  • To contact you if there is a query regarding your order.
  • To verify your identity.
  • To enable us to comply with any legal or regulatory requirements.
  • In the detection and prevention of fraud or other crimes.
  • To assist with any of your customer queries.
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
  • To provide an e-receipt.

Unless you have not consented to, we may use your personal data in the following manner:

From time to time, to inform you by post, email, SMS or other available means, of products, services, promotions and special offers from our retail channel.

To provide you with tailored/behavioural advertising through the use of cookies on the Website. This means that we have your agreement to store information about the products you have viewed or purchased.

We may disclose personal data we collect to third parties in the following manner:
  • All credit/debit card holders are subject to validation checks and authorization by the card issuer and we may share your personal information with such third parties as it is necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.
  • To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfilment of your order.
  • We may pass on non-personal aggregated information about sales and website usage to reputable organizations for research or analysis purposes only.
  • We may pass your information to the third parties in order to fulfil and/or dispatch your orders. The third-party provider may send marketing material within the parcel or by post after fulfillment of your order.
Payment Card details

We process your payment card details in order to complete the purchase that you made through the Website and may in certain instances disclose your personal data to the third-party credit reference agencies to perform credit checks against you.

Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.

Kamla Online will only ask you to send personal details by email if it is responding to a query you have sent online and these details are needed to answer your query properly. Kamla Online will never ask you to send any personal details by email unless you have contacted Kamla Online first. If you have not contacted Kamla Online, please ignore any email claiming to be from us which asks for personal details and let us know about it.

If we ever require your personal information other than when you have already contacted Kamla Online with a query, for security reasons we will ask you to give us a call.

Your Rights

You have the following rights:

  • The right to ask what personal data we hold about you at any time.
  • The right to ask us to update and correct any out of date or incorrect personal data that we hold about you free of charge.
  • The right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us via our form link to form here.